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How gasstogel Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us — from account registration details to the wallet address you connect when using DANA, OVO, or GoPay.

Account data protectedDANA, OVO, GoPay wallet details securedYour right to access or delete dataContact path clearly listed
gasstogel How gasstogel Handles Your Personal Information
DATA HANDLING PRACTICES

How We Keep Your Account and Data Secure

Security is not a feature we bolt on — it runs through every step of how your data moves through our platform. From the moment you connect your DANA, OVO, or GoPay wallet to the moment a withdrawal clears, your transaction data travels over encrypted connections. Here is how we approach the four areas that matter most to your privacy.

Encryption and Storage All account data is stored using encryption at rest. Your wallet identifiers for DANA, OVO, and GoPay are tokenised — we reference a secure token, not your raw wallet number, during transactions.
Cookie and Tracking Controls We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can block non-essential cookies through your browser without losing account access.
Data Retention Policy Active account data is held for as long as your account remains open. If you close your account, we retain the minimum transaction records required by our operational framework, then delete the rest.
Requesting Changes to Your Data You can request a copy of your data, ask us to correct inaccurate details, or request full deletion by contacting support through live chat or the Account Settings privacy path.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what we hold about you, request a correction, or ask us to delete your account data, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to all data-related queries within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Live Chat Start a live chat session from your account dashboard. Select the privacy or account category to route your request to the right team member straight away.
Email Support Send your privacy request by email to our support address. Include your registered email and the specific action you need — access, correction, or deletion.
Account Help Centre Log in and navigate to Account Settings, then select Privacy Request. This path creates a tracked ticket so you can follow the status of your request.

Your Privacy Policy Questions

These are the questions we receive most often about how we handle account data, wallet information, and your rights as someone who uses our platform in Indonesia. If your question is not covered here, the support channels listed above are the fastest way to get a direct answer.

We collect your name, email, phone number, and the wallet identifier you use — DANA, OVO, or GoPay. We also log your device type, IP address, and session activity to protect your account from unauthorised access.

Your wallet details are shared only with the relevant payment processor — DANA, OVO, or GoPay — to complete your transaction. We do not sell or share your wallet data with any other third party.

Log in, go to Account Settings, and select Privacy Request. Alternatively, contact us via live chat or email. We will confirm your request and send your data summary within a reasonable period.

Yes. Submit a deletion request through Account Settings or via live chat. We will remove your personal data after retaining the minimum transaction records our operational framework requires.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile devices. You can block non-essential cookies in your browser settings without losing account access.

This policy applies to all account holders in regions where access is permitted under local law. Availability of our services depends on local law and applies only where eligible regions allow it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.